Our people
We think people make the difference, even in a business based on bricks and mortar. Our employees' dedication and expertise are key to our business success, and the more we invest in them and a working environment in which they can thrive, the better the results.
We aim not just to be a good employer, but the employer of choice in the property industry. To achieve this, we need to have the right people with the right skills, values and objectives. Our commitment is reflected in our corporate-level key performance indicator (KPI) for the attraction, retention and motivation of high-performance people. In practice, this involves providing support, learning, training and structured career development plans to ensure everyone in the business can reach their full potential.
Being the employer of choice in our sector is also about recognising individual contributions and rewarding exceptional performance. For example, our People into Action programme acknowledges employees who bring our values to life in their day-to-day work or in exceptional circumstances.
We also foster a culture that respects people's differences and values their ideas, and regularly engage with our people to seek their views and address their concerns. We do this company-wide through our annual Employee Engagement Survey, while representatives from around the business can talk about the big issues with senior executives at quarterly Exchange Forum meetings.
See our progress against our 2009/10 targets and our new targets for 2010/11.
Looking forward...
We will continue to:
- retain and build upon our Investors in People (IIP) accreditation
- retain a position of leadership to attract and retain the best people
- maintain a presence outside of traditional property to attract a skilled workforce
- exceed expectations about what an employer provides in regard to reward and development.