Progress against 2009/10 targets - Corporate Responsibility Report 2010 - Land Securities

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Progress against 2009/10 targets

To assess our ongoing progress towards achieving our long-term objectives, we set ourselves 38 realistic but stretching targets. Our progress against them is detailed below.

Summary of progress against 2009/10

24 targets fully completed
3 targets mostly completed
8 targets partially completed
1 target started
2 targets not applicable

Status

Fully completed 100%
Mostly completed 75-99%
Partially completed 26-74%
Target started 1-25%
Target not started 0%
Target not applicable

Our environment
Our people
Our marketplace
Our communities
Additional targets

Our environment

Objectives	Target	Performance	Status
We aspire to be the company the Government comes to for environment advice through leading by example.	To design our own new developments to be 20% below the prevailing Building Regulations requirements for CO₂ emissions for offices and the common parts of retail schemes.
	To reduce the CO₂ emissions associated with energy use in managed office and retail premises by 10% by 2010, compared to a 2007 baseline.	We have not achieved this for the London Portfolio (+7.57%) but have surpassed it for the retail parks (-37%) and shopping centres (-15%) in our Retail Portfolio.
	To offset CO₂ emissions associated with occupation of our head offices at 5 & 11 Strand.
	To achieve certification under the FSC project-specific methodology for every new development.	No new developments were started in 2009/10.
Resource use	To achieve a minimum of 20% recycled content by value in every new development.
Resource use	To reduce the average consumption of water across the London managed portfolio by 5%, in 2009/10, compared to benchmark.	Average water usage in 2009/10 achieved a 22.5% reduction. However, water meters have not been installed in all London properties.
Waste management	In line with Government targets for halving construction waste to landfill by 2012, to reuse or recycle 90% of excavation, demolition and construction waste for projects covered by Site Waste Management Plans, by weight, by 2010 (with the exception of hazardous materials).	No new developments commenced in the period covering this target. One New Change, which was already underway, achieved a recycle rate of 84.4% of construction waste materials.
	To divert 95% of office waste arising from our own head office premises from landfill.
	To divert a minimum of 90% of waste from managed London offices and 55% of waste from shopping centres, from landfill.
	To develop 'green lease' clauses and supporting documentation for retail leases based on the BBP Framework as part of the 'Clearlet' initiative, to trial the proposals in six retail stores and have two London office premises sign in full to a green Memorandum of Understanding.
	To go beyond current legislative requirements and have Display Energy Certificates for all managed London office premises.
Encourage employees in their goals for career development, facilitate learning and development in the areas they wish to improve on and support employee wellbeing.	To develop an environmental learning module internally, and to have tested one module on at least two groups within the business by March 2010.	An environmental learning module has been drafted but is yet to be tested on internal departments.
Take the lead in our sector, creating awareness and facilitating education on sustainability and environment.	To pilot during 2009 a CR communications campaign in five of our office investments and five of our shopping centres, providing advice on energy savings and sustainability, health and safety, and citizenship.	Further work is needed on creating a dedicated CR campaign for our office occupiers.

Our people

Objectives	Target	Performance	Status
Employees	To ensure Land Securities out-performs the Expert Training Systems (ETS) benchmark on employee engagement as demonstrated through the annual Employee Engagement Survey.
	To ensure that at least 70% of employees, as measured by the Employee Engagement Survey, believe that Land Securities' Learning and Development platform meets their individual needs and enables them to develop their careers.
	To create an environment in which 75% of employees believe their health and wellbeing is supported measured through the Employee Engagement Survey.
	To maintain the IIP accreditation and develop action plans for all areas identified for improvement in the report.
	In support of our commitment to diversity, to increase year-on-year employee acknowledgement of the statement "the make-up of our employee population accurately reflects the communities in which we work" as measured through the Employee Engagement Survey.
	To exceed the amount donated by employees in 2008/09 through the Give as You Earn scheme.	Eligible for 'silver' accreditation from GAYE but didn't beat 2008/09 target.
	To achieve and maintain position in the top 10% of the Health & Safety Executive's Corporate Health and Safety Performance Index (CHaSPI).	Reduced RIDDOR incidents across the Group but only made the top 20% of the index.

Our marketplace

Objectives	Target	Performance	Status
Suppliers
Procurement	To review the CR policies of the top 20, Category Two suppliers within London and Retail Property Management (as measured by contract value) and ensure they achieve compliance with the CR criteria in the Group supplier evaluation system (Sentinel).	Further work needs to be carried out to ensure suppliers' CR policies are aligned to those of Land Securities.
Health and safety	To ensure that 80% of those holding client duties under Construction Design and Management Regulations (CDM) 2007 have received appropriate training to allow positive challenge of Principal Contractors to drive improvements in risk management.
Identify opportunities for the development of successful candidates through actively supporting work experience opportunities for young people, mentoring and lecturing and sponsoring students.	To offer four work placements through a Postgraduate Planning Scholarship fund that has been established through University College London.
Customers
Support customers to deliver their business effectively by actively engaging them in discussions on how Land Securities can best support them in delivering their business objectives and adapt our business systems accordingly.	To achieve an increase to 3.95 in the overall customer satisfaction ratings in the London Portfolio and Retail annual customer surveys.
Facilitate new business	To create incubator office or commercial workspace facilities for five new business ventures across the London Portfolio and enable three new fledgling businesses to open in our shopping centres with advice and financial support.	Creating incubator offices was not as successful as supporting the new retail businesses.
Take the lead in our sector, creating awareness and facilitating education on sustainability	To launch a Sustainability Guide for use by retail tenants across all our shopping centres.
Investors
	To operate for all Socially Responsible Investors a tailored meeting on any aspect of the Group's CR programme.	We continue to work on the inclusion of CR information within all investor communications.
	To achieve a 2% increase year on year of the number of new subscribers to e-communications.	Tools for measurement in place. Investors now encouraged to switch to e-communications, not just to receive the annual report in electronic format.

Our communities

Objectives	Target	Performance	Status
	To prepare, implement and monitor travel plans for five of our major estates in order to reduce CO₂ emissions related to our tenants' travel to and from work.	Work has begun on individual plans but not completed for five major estates.
Actively seek out new and build on existing opportunities to use our skills and experience for the benefit of the wider community (with particular focus on underprivileged people).	a) To contribute actively to local communities by encouraging 60% of employees across the Group to volunteer time and expertise through the Land Securities Foundation.
	b) To develop the Capital Commitment Fund (CCF) to maximise the fund for the benefit of the local communities within the London Portfolio, distributing all the funds for 2009/10 to the focus areas of education, young people and housing/homelessness.
	c) To identify opportunities across the UK where Retail can facilitate the setting up of grassroots grants sponsored programme near one of our centres, and roll out the principles of the ARISE programme to two Retail locations.	Two other centres identified, briefed on the principles of the programme and ready for roll out.
Coordination with charities to support their business.	To complete two marketing campaigns with Oxfam and British Heart Foundation across all shopping centres by March 2010.
Show a commitment to raising horizons; working with young people in education and career planning.	To encourage recruitment by hosting job fairs in two of our shopping centre assets.
	To establish Community Link programmes at development sites.
Through our volunteering partners, we aim to facilitate mentoring and volunteering opportunities for Land Securities employees that exploits our wealth of talent to help the communities in which we operate, while expanding employees' professional experience.	a) To engage 5% of employees to volunteer their time mentoring in schools, businesses or community groups including young enterprise programmes and other relevant educational programmes.
	b) To have Retail Skills Academies in three of our shopping centres by March 2010.
	c) To work with National Skills Academy for Construction to implement a developer-led approach to obtaining NSAFC status for a Land Securities development site in London.	NSAFC status is being developed for Land Securities as a developer rather than for an individual project.

Additional targets

Objectives	Target	Performance	Status
Identify opportunities for the development of successful candidates through actively supporting work experience opportunities for young people, mentoring and lecturing and sponsoring students.	Group Services to have hosted five work shadowing placements by March 2010.
Through our volunteering partners, we aim to facilitate mentoring and volunteering opportunities for Land Securities employees that exploits our wealth of talent to help the communities in which we operate, while expanding employees' professional experience.	To set up a programme with other business partners/suppliers to provide valuable work experience to the unemployed in different areas and disciplines in the business.	NCSA being established across Land Securities London development sites. Retail Skills Academies running in Leeds and Bristol, with Exeter being finalised and Aberdeen and Sunderland under consideration.
Encouraging education through practical learning of life skills that will benefit their health and safety and better understanding of their environments.	a) To influence the understanding of health and safety risk management through educational partnerships, the Group will aim to have engaged five educational institutions and established a programme to assist them in 2009/10.
	b) Retail to expand the Safe Child scheme to a minimum of 15 shopping centres by March 2010.
By setting stretch targets internally we hope to encourage entrepreneurial behaviour.	To create awareness of the innovation category of the People into Action Awards and encourage employees and managers to nominate through promotion of the award internally, the Group aims to have nine nominations for the innovation award by March 2010.
Use our investment in art, design, fashion and innovation to support up and coming artists from the local community.	a) To sponsor more exhibitions in SW1 Gallery to encourage art, design, fashion or innovation.
	b) To support specific art, design, fashion or innovation based events in six of our shopping centres by March 2010.
	To recommend actions to reduce energy usage in the properties for which case studies were developed in 2008/09 and seek to implement these recommendations by agreement with occupiers through the site-specific environmental management plans.	London Estate Managers are working with relevant occupiers to implement these recommendations.
Gain a better understanding of how the Group's community activities impact the communities in which we operate.	To undertake three impact assessments across the Group in conjunction with external agencies and one community project from each of the London Portfolio and Retail businesses.	Assessments are being undertaken in both London and Retail community projects. Findings are being finalised.
Environment – Biodiversity	To evaluate existing biodiversity conditions before commencing development schemes and ensure that each project improves the quality of the habitat with regard to the number of species of flora present.	No new developments commenced between April 2008 and March 2010.
Environment – Resource use	To measure the performance of rainwater harvesting at Dashwood House, White Rose, Cabot Circus and Livingston: The Centre to further define our strategy for reducing water consumption.
Environment – Management	a) To continue to submit all new major office and retail shopping centre developments for BREEAM assessment with a minimum target of "Very Good"; to work with BRE to develop a suitable methodology for assessing retail warehouses.
	b) To develop all residential schemes to meet the Level 3 rating of the Code For Sustainable Homes.
	To trial the Better Building Partnership (BBP) 'Green Lease Framework' on two London offices, aiming to agree a Memorandum of Understanding with the occupiers that incorporates appropriate best practice recommendations for the environmental management of the premises to be delivered through a dedicated environmental management plan.	Not applicable; subsumed in other target.
	To achieve a 10% awareness among our shopping centre customers through our Consumer Awareness Environmental Programme.
	To have the Group Safety Management System certificated to BS 18001:2007.
	To ensure that the Learning & Development provision is developed and actively used, measured by 90% of feedback from course attendees being marked as 'good' or above.
	Actions agreed on how to deliver requirements, development provided for those identified for progression within the succession plan.
Investors	Conduct separate surveys of investors and analysts in order to benchmark the quality of the Group's Investor Relations and to establish comparative data for future surveys.