How we operate

How we operate

We believe our approach to customer service excellence differentiates us from our peers and ensures our clients make us their partner of choice for commercial property relationships.


Our philosophy is to develop long-term, mutually beneficial and trust-based partnerships with a limited number of approved suppliers whose values and cultures are complementary to our own.  Here, you will find our procurement policy and the activities covered by our supply base.


Effective Health and Safety management is fundamental to the productivity of our business. Through protecting the interests of visitors to our developments, and creating secure working environments for our staff, we facilitate the company's success. For the details of our Health and Safety policy, click here.   


Property management plays an important part within Land Securities and has a direct impact on our reputation and standing within the industry.  Read about our Retail and London Portfolio teams and their areas of responsibility.


We believe in the strength of an in-house project management team to ensure projects are set up correctly and delivered to plan. Find out more here.


We are signed up to the new Commercial Lease Accreditation Scheme and, as part of this, have put in place the following complaints procedure.

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