Our performance

To assess our ongoing progress towards achieving our long-term objectives, we set ourselves annual targets. Each target has been directly informed by our ongoing stakeholder engagement process. Information in this section covers the reporting period 1 April 2009 to 31 March 2010, unless otherwise stated.

  • 2009/10 performance data

    We capture key performance data across our business, and publish it annually.

    See 2009/10 data

  • Progress against 2009/10 targets

    Last year, we set ourselves 38 realistic but stretching annual targets.

    Review our 2009/10 performance

  • Our 2010/11 targets

    Our annual targets for 2010/11 will ensure we remain on track to meet our long-term, 10-year objectives.

    See our 2010/11 targets

  • Advisors' statements

    Two advisors – Corporate Citizenship and LRQA – have provided strategic input and independent assurance by measuring our performance for the financial year to 31 March 2010.

    Read their full statements

Benchmarking

Our CR performance is assessed through a number of internal and external assessments and quality standards, including our CR report assurance process, the London Benchmarking Group, Investors in People and FTSE4Good.