This section gives an overview of our approach to CR and what we have been doing in each of our seven workstreams. We also take a look at our progress against the targets we set ourselves for last year.
For details on our achievements across the year and to view our 2008/09 targets and 2010 objectives, please download the pdf of the full report.
We see CR as a driver for our business to help us achieve the balance between our environmental, social and economic responsibilities.
Our business activities have an enormous influence on the day to day lives of millions of people across the UK, and this is reflected in the way we integrate our businesses into the communities in which they are based.
To ensure our approach is relevant to the day to day activities of our employees, we have structured our seven workstreams into a defined CR stakeholder model:
- Customers| – we believe our customer service ethos differentiates us from our peers. Our aim is to provide best in class levels of service so occupiers and clients choose us as their business partner
- Health and safety| – we are committed to taking every reasonable step to ensure the health and safety of our employees and anyone else affected by our business activities
- Employees| – we employ 1,644 people across the Group and their wellbeing and professional development is central to our strategy to become the property sector’s employer of choice
- Suppliers| – working with suppliers whose values and approach mirror our own is important to us and helps ensure our high standards are maintained and risks minimised
- Community| – we are involved in a wide range of community programmes across the Group. Our activities help transform towns and cities throughout the UK, creating civic pride and a sense of community ownership. We build relationships with stakeholder groups ranging from local governments, education partners, community organisations and residents
- Investors| – with 26,800 shareholders we encourage a two-way dialogue with existing and potential investors and business commentators. We believe this approach results in a better understanding of our business and more open relationships
- Environment| – the way we build and run our buildings has a huge impact on the world around us. Our innovation and use of best practice procedures ensures our redevelopments, existing and new buildings are smart buildings and are at the top end of the environmental best practice scale.
CR stakeholder model
This interest group model best reflects the range of issues for a property business and allows us to place clear responsibility for each group at Senior Management level.
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Corporate Responsibility Committee
We do not have a separate CR department because we believe that is not a helpful structure. Instead we have a CR committee drawn from a wide range of expertise across the Group and chaired by the Chief Operating Officer of Trillium. Each committee member has his or her own particular discipline and a drive to ensure we take emerging research and thinking to help grow and evolve our business. The committee meets on a regular basis to set policy and overall objectives, and review progress against key targets.
