2010/11 progress and ongoing targets

CR 2011 - Target achieved  Achieved CR 2011 - Ongoing target  Ongoing
CR 2011 - Partially achieved  Partially achieved CR 2011 - New target  New
CR 2011 - Not achieved  Not achieved  
Target area 2010/11 target Progress Status Ongoing target
Carbon emissions Reduce average CO2 emissions from our managed properties by 30% by 2020 against a 2000/01 baseline. No 2010/11 interim target CR 2011 Environment status - Ongoing Interim reduction targets for 2010–2013: offices: 8.3%; shopping centres: 5.8%; retail parks: 8.41%.
Building Regulations Ensure new developments are 5% below 2010 Building Regulations CO2 emissions requirements by 2010/11. All developments at least 5% below Building Regulations Part L
 CR 2011 Environment status - Achieved

In anticipation of the 25% reduction in regulated emissions due in 2013, new development design to be ahead of 2010 Building Regulations requirements in terms of CO2 emissions.

2011/12: Achieve 15% below Building Regulations.
Zero-carbon building Develop a zero-carbon building by December 2018. No 2010/11 interim target CR 2011 Environment status - Ongoing
To develop a zero-carbon building. By December 2018.

2011/12: Define a zero-carbon building and the steps needed to deliver it by 2018.
BREEAM ratings Achieve “Very Good” rating under BREEAM (2008) for all new developments and major refurbishments, aspiring to “Excellent” where reasonably practical; achieve Code for Sustainable Homes Level 3 standard (or equivalent) for residential schemes. All new builds in 2010, rated “Very Good” as a minimum
 CR 2011 Environment status - Achieved
All new developments and major refurbishments to achieve a “Very Good” rating under BREEAM (2011) with an aspiration for “Excellent” where reasonably practicable; residential schemes to achieve Code for Sustainable Homes Level 4.
Water use Research systems and technologies to achieve cost-effective water reductions and set a realistic long-term target in 2011. UCL research presented April 2011, technology trials at head office ongoing CR 2011 Environment status - Achieved
Reduce the average water consumption across the London managed office estate by 10% (compared to 2010/11), measured in terms of litres per person. By March 2016.
FSC certification Achieve Forest Stewardship Council (FSC) project-specific certification for every completed development. No 2010/11 interim target – all contractors working towards this CR 2011 Environment status - Ongoing
To achieve FSC project-specific certification for every completed development.
Waste – Retail Divert 78% of waste generated by our shopping centres from landfill. 78% achieved CR 2011 Environment status - Achieved   Increase to 90% the amount of waste diverted from landfill for the shopping centre portfolio by March 2015.

2011/12: Portfolio average to show an improvement on the March 2011 figure.
Environmental incidents Achieve zero environmental incidents. Zero incidents CR 2011 Environment status - Achieved   Achieve zero environmental incidents.
Memoranda of Understanding Have signed Memoranda of Understanding in 10% of our managed London properties by April 2011. 4% achieved, ongoing in further 8% CR 2011 Environment status - Not achieved   No ongoing target; we will continue to work in partnership with key tenants through a more collaborative approach.
Travel plans Prepare, implement and monitor travel plans for five major estates to reduce the CO2 emissions related to our tenants’ travel to and from work. Green travel plans are obligatory at the design stage of our developments CR 2011 Environment status - Not achieved   No ongoing target; work towards business as usual.
Environmental plans Develop asset-level environmental plans for all our shopping centres (including joint ventures). No 2010/11 interim target CR 2011 Environment status - Achieved   No ongoing target; business as usual.
Tree planting Replace each tree cut down or damaged with at least 100 new trees. Four trees removed, 400 trees planted CR 2011 Environment status - Achieved
No ongoing target; business as usual.
Paper use Reduce our dependency on paper-based communications. 7,500 printed in 2010 (2009: 11,250) CR 2011 Environment status - Achieved
No ongoing target; business as usual.
Waste – London Reuse or recycle 70% of the waste generated by our managed London Portfolio. 70% achieved; achieved ‘zero waste to landfill’ across London managed office portfolio CR 2011 Environment status - Achieved
No ongoing target; zero waste to landfill business as usual.
Environmental awards Win one major environmental award or be shortlisted for two. One major award, two runners-up awards CR 2011 Environment status - Achieved
No ongoing target; business as usual.
Consumer recognition Achieve recognition of our environmental improvement programme by 40% of consumers in our shopping centres. 49% recognition CR 2011 Environment status - Achieved
No ongoing target; business as usual.
Sustainability Guide Launch a Sustainability Guide for retail tenants across all our shopping centres. Published November 2010; sent to all shopping centres and key retail occupiers CR 2011 Environment status - Achieved
N/A.
CR 2011 - Target achieved  Achieved CR 2011 - Ongoing target  Ongoing
CR 2011 - Partially achieved  Partially achieved CR 2011 - New target  New
CR 2011 - Not achieved  Not achieved  
Target area2010/11 targetProgressStatusOngoing target
Local employment – London Work with local employment agencies and brokers to deliver employment opportunities to local residents near our developments. Worked with Business Improvement Districts to set up Cheapside and Victoria employment charters CR 2011 community status - Achieved
All London development sites’ main contractors to be signed up to Employment Charters and deliver an increase in use of charters by service partners and, potentially, tenants. By 2014.

2011/12: Promote and embed the Charters across the development supply chain, with a target of three main development contractors to be signed up.
Skills Academies/training – Retail Open Retail Skills Academies in three of our shopping centres by March 2011. Four Retail Skills Academies set up (Leeds, Bristol, Liverpool and Sunderland) CR 2011 community status - Achieved
NEW: Write training clauses into all relevant tender documents for key service partners and main construction contractors. By 2014.

2011/12: Understand our service partners’ programmes. Ensure each development runs a training programme partnered with appropriate training provider to deliver agreed job outcomes.
Skills Academies/training – London Obtain National Skills Academy for Construction (NSAfC) status for a development site in London through a developer-led approach. Bovis Lend Lease’s BeOnsite scheme delivered at One New Change

CR 2011 community status - Achieved
(not NSAfC but our own approach)

 NEW: Deliver the London Portfolio Employment and Skills programme across three development sites (20 Fenchurch Street, Park House, 123 Victoria Street). By 2014.

2011/12: Deliver the Land Securities pre-employment routeway into construction across three development sites.
Capital Commitment Fund/local grant giving – London Develop the Capital Commitment Fund to maximise the benefit to the communities within our London Portfolio; distribute all 2009/10 funds to education, young people and housing/homelessness projects. £75,000 of Capital Commitment Fund grants distributed to 17 voluntary or community groups CR 2011 community status - Achieved NEW: Establish appropriate grant-giving funds in all communities where we have a significant development or shopping centre presence (based on giving thresholds set against centre size and development construction value).

London: To increase external donor contributions to Westminster Fund every year to 2014.
Local grant giving – Retail Identify opportunities for grassroots grant-sponsored programmes near our shopping centres; roll out the ARISE programme to two Retail sites. ARISE launched in Leeds; rolled out to Bristol and Livingston CR 2011 community status - Achieved NEW: Embed charitable partnerships into both London and Retail business units by 2014.

Retail: To establish grant-giving funds at all shopping centres and major development sites based on the existing ARISE model. By March 2013.
Commercial space for charities/charitable partnerships
 Provide commercial space to charities at preferential terms. Space donated to the British Heart Foundation, Card Aid, Shelter, etc CR 2011 community status - Achieved
NEW: Embed charitable partnerships into both London and Retail business units by 2014.

London: To embed charity lets into the asset management programme, delivering an increase of two per year, in line with voids created ahead of development pipeline.

Retail: To embed charity relationships into all centres, ensuring each has a long-term relationship with one local charity and all participate in the Retail Portfolio national charity initiative.
Local employment – Retail Host job fairs in two of our shopping centres. Two job fairs held (Bristol and Livingston) CR 2011 community status - Achieved
No ongoing target, become ‘business as usual’ where appropriate.
Work placements Develop and deliver an agreed approach to work placements and work experience. London: Yes;
Group: Achieved four of five work placements		 CR 2011 community status - Partially achieved
No ongoing target, replaced by Head Office work experience target.
Incubator space and support Provide space and financial advice to help three new businesses to open in our shopping centres; create incubator office or commercial workspace for new businesses in our London properties. Retail: 30 achieved;
London: None achieved		 CR 2011 community status - Partially achieved
No ongoing target, replaced by more robust charity partnership target.
Work experience Set up a work experience programme with business partners and suppliers. BeOnsite scheme at One New Change provides work experience for long-term unemployed and ex-offenders CR 2011 community status - Achieved
No ongoing target, replaced by more robust employment targets.
Supplier recruitment Support key suppliers to source 5% of new recruits from people entering employment for the first time or returning to work by 2020. We don’t record this information; unsure of progress CR 2011 community status - Not achieved   No ongoing target, replaced with more robust employment targets.
Education     CR 2011 community status - New target Establish working relationships with an increasing number of schools and colleges year on year; four established relationships in London, at least one at each appropriate Retail development site and one educational initiative adopted in each centre. By 2014.

2011/12: Actively promote Schools Prospectus and the opportunities it contains to schools or colleges within development catchment areas. Each shopping centre to engage with local authority to agree and trial one appropriate educational initiative.
Sustainable initiatives – Retail     CR 2011 community status - New target The Retail Carbon Initiatives fund to be extended to include community initiatives. All grants given from this central fund should support either sustainable environmental or community initiatives within the centres.
By 2013.

2011/12: Engage portfolio directors, asset managers and centre management. Set criteria. Allocate an owner and establish mechanics of awarding grants. Continue to award environmental initiatives and award at least three community initiative grants.
CR 2011 - Target achieved  Achieved CR 2011 - Ongoing target  Ongoing
CR 2011 - Partially achieved  Partially achieved CR 2011 - New target  New
CR 2011 - Not achieved  Not achieved  
Topic2010/11 targetProgressStatusOngoing target
Incident rates Work with principal contractors to reduce incident rates towards or below the industry benchmark. London: 39 per 100,000 employee contractors;
Retail: 9.45 per 100,000 employee
contractors (industry benchmark: 906)		 CR 2011 Market status - Achieved Remain below industry benchmarks for reportable incidents for health and safety purposes on development sites and within our managed property portfolio.
Risk management Improve risk management by providing training for at least 80% of employees with client duties under Construction Design and Management Regulations. 100% trained CR 2011 Market status - Achieved
Customer satisfaction Improve overall customer satisfaction ratings in our annual customer survey.  London: 83.65% (2009: 74.8%), equal to a score of 4.18 (target: 3.95); Retail: 4.27 (target: 4.17) CR 2011 Market status - Achieved Maintain overall satisfaction rates in both London and Retail customer surveys of 4.18 and 4.27 respectively.
Investor engagement Raise awareness among equity investors and improve investor communication. Attended investor conferences; AGM; relationship with the UK Shareholders' Association; Investor Relations section of website CR 2011 Market status - Achieved 90% of our surveyed investor and analyst audience, and 90% of our surveyed SRI specialists, believe our CR strategy is clear and perceived to be embedded in the way we do business. By March 2014.

2011/12: Ensure both audiences are surveyed correctly. Embed CR messages into investor and AGM presentations. Invite SRIs to investor events. Identify top 10 SRIs and host at least two bespoke meetings.
Investor surveys Conduct surveys of investors and analysts to improve investor relations. Formal investor survey every two years (Makinson Cowell); UBS and JPMorgan Cazanove conduct investor surveys; analyst surveys by Tulchan CR 2011 Market status - Achieved
Socially Responsible Investors
 Hold meetings on any aspect of our CR programme with all Socially Responsible Investors. No specific requests; CR investor pack distributed on request CR 2011 Market status - Achieved
Local authority customers     CR 2011 Market status - New target Report annually against social, economic and environmental metrics to all regional local authorities and London boroughs where we have significant shopping centre or development presence. By March 2014.

2011/12: Select local authorities relationship owner, devise template, engage with supply chain to collate data, validate and mail to selected pilot local authorities.
CR 2011 - Target achieved  Achieved CR 2011 - Ongoing target  Ongoing
CR 2011 - Partially achieved  Partially achieved CR 2011 - New target  New
CR 2011 - Not achieved  Not achieved  
Topic2010/11 targetProgressStatusOngoing target
Community engagement Enable employees to engage with and contribute to the communities in which we work, and to gain industry-wide recognition. 4.6% of workforce signed up for Give As You Earn (GAYE) against a 5% target; range of volunteering opportunities CR 2011 people status - Not achieved Maintain and improve high levels of participation and scoring in the Employee Engagement Survey.

2011/12: Introduce new survey, achieve 70% participation score and define employee engagement benchmark score.
Volunteering Encourage 60% of employees to volunteer time and expertise through the Land Securities Foundation; 5% of volunteers to provide mentoring in local schools, businesses or community groups. 59% of employees volunteered at least one day CR 2011 people status - Partially achieved Maintain or increase 60% employee volunteering rate (for half-day or more per year) but increase the proportion of those who provide skilled or professional advice or mentoring to 25% (of the 60%).
By March 2014.

2011/12: Establish current rate of ‘professional’ volunteering and introduce recording mechanism. Share any existing programmes across the Group. Achieve 10%.
Development opportunities Create a workplace where employees believe learning and development provision meets their needs and enables them to achieve their potential. 87% of employees have a learning and development plan; Employee Engagement Survey: 65% agree they have good career development opportunities, 92% believe their team is well led; 98.9% satisfied with learning and development plan. CR 2011 people status - achieved No ongoing target; business as usual.
External recognition Receive external recognition for our commitment to learning, development and career progression. Maintained Investors in People accreditation; Employee Engagement Survey: score of 3.15 outperformed Expert Training Systems benchmark (3.12). CR 2011 people status - achieved No ongoing target; business as usual.
Health and well-being Create a workplace where employees believe their health and well-being is supported, and enables them to contribute to the company’s performance. Employee Engagement Survey: 98% agreed that their health and well-being is supported; absence levels: 1.2% of working days lost to sickness (industry benchmark: 2.9%). CR 2011 people status - achieved No ongoing target; business as usual.
Workforce diversity Reflect the diversity of the communities in which we operate in our workforce. Employee Engagement Survey: 83% agreed that the make-up of our employee population accurately reflects the communities in which we work. CR 2011 people status - achieved No ongoing target; business as usual.
Employee engagement     CR 2011 people status - New target Maintain and improve high levels of participation and scoring in the employee engagement survey.

2011/12: Introduce new survey, achieve 80% participation score, 82% engagement index score and 62% overall performance index score.
Graduates and early career professionals     CR 2011 people status - New target Fill 50% of vacancies at middle-manager level with internal candidates recruited as ‘graduate’ or ‘early career’ professionals by 2016.

2011/12: Introduce a graduate and early career level rotation system for new starters and those in their early career to move between the business units and disciplines.
Succession planning     CR 2011 people status - New target 50% of business-critical roles to have an identified internal successor ‘ready’ within 12 months. By March 2014.

2011/12: Define ‘leadership’; develop a competency model and development framework.
Work experience     CR 2011 people status - New target Four to six London-based 16–18-year-olds per year, who do not normally have access to corporate environment, to have gained work experience at Land Securities. By March 2013.

Establish a summer work experience programme across administrative functions for London-based 16–18s with local state secondary schools and/or London Apprenticeship Company.

2011/12: Establish and trial a scheme in summer 2011.
London Living Wage     CR 2011 people status - New target All full- and part-time head office based employees and supply chain employees at head office to receive at least London Living Wage (LLW), currently £7.85 per hour. By March 2013.

2011/12: Introduce LLW per hour to full-time employees.
This page took 8.7656 seconds to generate and - Total loading time was