Our vision and values
Our vision and values inspire and guide what we do and how we do it. Having a clear purpose and shared principles help to make us successful and sustainable.
Our vision
Following a consultative exercise across the business we launched a new corporate vision 'shaping the future of property'.
The vision highlights that in everything that we do, we should aim to lead - to be the company that sets the standards for tomorrow. This is relevant in every area of our operation from designing a new building to collecting rents, from managing our carbon footprint to setting the service charge, from looking at new business opportunities to signing new leases.
Through the workshops five key themes were identified as being the areas of focus which underpin our business and our competitive strengths:
- Thought leadership
- Best team
- Strong partnerships
- Business excellence
- Sustainable environment
Our values
Certain core values form the foundation of Land Securities. These embody the way in which we work together to deliver effective customer relationships. By putting these values into action we strengthen our ability to deliver high levels of customer service and business performance over the long term.
All our values support and enhance each other and are relevant to our business. Everyone who works with us should believe in and uphold our core values. Treating them simply as words on a page is not sufficient. It is only by using and demonstrating them on a daily basis that they come to have true meaning.
Customer Service
Showing potential and existing clients that customer service is at the heart of our organisation and governs our every action is key to our success. Addressing customer needs and delivering unique solutions helps us to build and maintain enduring relationships. Even if we do not directly serve the external customer, we serve someone who does.
Respect
It is important that we show respect for the individual and treat others as we would like to be treated. A culture in which communication is two-way, clear and constructive, and the contributions of all team members are valued, as well as differences respected, will support learning and continuous improvement and enable us to stay ahead of the competition.
Integrity
This is central to the way we do business and crucial to our external credibility and continued respect in the market place. To demonstrate integrity everyone must follow ethical business practices, be reliable, trustworthy and honest, deliver our promises and have a fair minded approach.
Excellence
Maintaining competitive advantage and giving the best possible quality and value for money for every project or service we deliver. To be the best at what we do and deliver better than our competitors, we will continually update our own job skills and set, meet and exceed standards.
Innovation
This is essential to grow our business and continue to be recognised as the market leader. Land Securities will continually improve, embrace change and provide employees with the opportunity to learn and develop. We will create an environment where people are encouraged to demonstrate innovation by successfully implementing new ideas.
